Reviews

Tailored Air has been doing our HVAC maintenance for the last 5 years. No issues - staff are always quick, knowledgeable, and professional and prices are incredibly reasonable.

These guys did a great job with our furnace install. Communicated every step of the way and addressed any issue we had. I highly recommend them.

This is an stand up operation. Very knowledgeable, very friendly, great pricing, quality materials and "taylored" install. They installed 2 units in my red iron steel shop building and I couldn't be happier.

AC breakdown on Saturday morning with company coming...Tailored Air came within one hour of our call. Promptly diagnosed and corrected problem. Tech was pleasant and knowledgeable...answered all questions. We are new customers that plan on getting maintenance plan.

Top notch technicians! They fixed my unit quickly and found the most cost effective measures to get our unit running as intended!

Look to be real Jesus was the technician that came out to diagnose the issue. He knocked it out of the park with professionalism and although the news wasnt good he presented it in a digestible way and laid my options out throughly. Worst part of the interaction was he had a car salesman handshake. 5/5 would recommend.

Prompt professional service on short notice. Highly recommend if in need of any HVAC services.

Very professional & respectful. Did a great job installing a new unit! They have definitely earned my business!!!

Taylor Air was very quick to respond on a very hot day. They are very efficient and eager to do a good job. Dianne Houston very satisfied customer.

Very pleasant and fast service.

Chase shared and showed pictures of my AC problem. He explained in detail what he would do to repair my system. He worked in a timely manner and also arrived on time. I didnt have to guess when nor what time in the future he would arrive. Very pleasant personality too, even though I had several questions..

We called Taylored Air on Sunday and had a technician (Chase) arrive at 8 on Monday. Chase was professional, knowledgeable, and friendly. He diagnosed the problem and made the repair quickly. We're extremely pleased. Thanks, Taylored Air!

Wes was great! Cooling unit actual worked. Great job.

Great service!! Fixed within hours after scheduling. Very friendly service!!

Call Taylored Air at 8am on a Monday -was at the house by 12pm the same day to assess the issue. Replaced the part and called the A/C company to check on warranty. Chase was my technician and he was friendly, explained the issue, was fast and efficient. Highly recommend.

Taylored Air was able to schedule an appointment in a timely manor. The technician showed up, completed the job and got my air back in good working condition.

Taylor Air LLC came to our rescue this summer! When the AC unit for Fausto Coffee died the week before the 4th of July and temps were rising, it took just call to Taylor Air to have an in person visit and quote. Within a week we had a new AC unit installed and were back to business as usual. We will call Taylor Reed for our future HVAC needs as we found them to be fast, punctual, efficient. 10/10 would recommend to a friend!

Quality service. They always have a solution for us!

Done a great job fixing my air conditioning within no time. Very pleased with there work and also very nice guys.

They were able to get me in on short notice. The guys were very professional. Explained everything to me so I could understand and had me back up and running in no time.

Taylor came to my home to give me an estimate for new HVAC system. I was given several fair estimates.He was able to install my system without hardly any wait. The install crew who came to my house were polite, friendly and efficient. Couldnt have asked for a better experience.

Our system was 23 years old. We knew the time for a replacement was coming soon. It started making noise so we decided to get some quotes. I filled out the online form to request a quote. Taylor contacted me and was able to come out the same day to talk with me about my needs and have a good look at my system. We discussed options that would be good for our home. Within a couple hours I had an email with options and quotes. (I did reach out to a big company for a quote, they couldnt even come out to sell me anything for another 10 days! How long would it take if I had a problem that needed urgent attention?) I had some questions and Taylor was quick to respond to me with the answers. I let Taylor know on Friday what system we wanted to go with. He had it scheduled for Monday morning! His team of 3 along with an electrician arrived ready to go. Taylor also stopped by. Everyone was very professional and friendly. When changing out the thermostat they made sure I knew how to work the new one. They completed the job and took me on a walk thru to show me all they had done. We had them move the outdoor unit to the side of the house instead of the back of the house. They also gave us the option to mount the unit to the side of the house. We did and really like it that way. The work looks great! Under the house is neat and tidy. Even corrected a couple flaws that were present from the old system. They cleaned up their workspace and took all the packaging with them. I 100% will be recommending them to anyone in need of HVAC services.

Jesus was the tech. Very nice gentleman. As asset to the company. Explanation was clear and precise about the problem. Made sure everything was the way he found it. TayloredAir is a reputable company that should be called first!

Great service! Not only did he fix the immediate issue with the hvac, he also went over the entire system and make great recommendations to improve it. Very knowledgeable and personable, would highly recommend to anyone needing hvac work!

I called Taylored Air around 9:00 Am on a Tuesday Morning. The lady who answered my call was very polite and made my appointment that afternoon. Matt and Chase were the two technicians who came to the house. They were very professional and did a great job in fixing my A/C. I highly recommend Taylored Air.

Service was on time and with excellent results.

Responsive, professional, thorough.

Professional service, fast scheduling, great work would highly recommend

Prompt,polite and professional!

Great company and fantastic service. Thank you guys!

We are so thankful to the TayloredAir team for coming out and replacing our unit that went down in this summer heat. They were quick and efficient and took the time to explain the new system to us as well. We’ve called on them for help with our heating and cooling every that we’ve needed assistance and they’ve always done right by us, will definitely continue to use them in the future for sure.

Called TaylorAir when our a/c stopped working in the hottest day of the year so far. They scheduled an appointment in our window of time we could be there. They send you text to remind you and show up on time. The servicemen are very kind and polite. The repair cost less than the initial estimate. This is my second time to use them and plan to never call anyone else.

Called set up appointment, very easy, had a call back said they will be able to move appointment up from a 4pm to a 8am time. Service guy came on time of appointment and trouble shooted the unit both outside and one under home. Found the issues very fast within the first 30mins, repaired and replaced bad parts. Back up and going within a hour of his arrival. Great service guy, knew what he was doing and had all the parts to complete the job. Will use Taylored Air again in the future if and when needed. Thanks....

I was so impressed with everyone at Taylored Air. Jesus came out on Saturday and told me what my options were. They were able to come out on Monday and install a new unit for me. Eli and the others worked quickly and efficiently to get the unit in and left the work area neat and clean. I am so grateful for their quick response to my need. Thank you very much.

Came out same day after calling in the morning. Chase and Matt were extremely professional and got my system back up in running in no time. Price for the service and part replacement were very reasonable. Would definitely recommend Taylored Air!

After having a frustrating experience with another HVAC company that tried to upsell unnecessary repairs, I was so relieved to find Taylored Air. From the moment Jesus arrived, they were kind, courteous, and truly professional. They showed up on time, explained everything clearly, and got straight to work without any pressure or gimmicks.

Tech was very professional and took the time to answer questions as needed, checked system for further issues, changed thermostat out, changed out breaker from air supply that was shorting out. Overall good job at completion of the work on my system.

Same day service and had my air fixed quick. Very thankful especially when it was 85 degrees in the house. Very professional and showed me what the issues and broken parts were they were replacing. Will definitely use again.

Called for a leak and they showed up timely and the technicians were professional and knowledgeable. Great company.

Great courtesy service replacing our heating and air service. Very prompt and cleaned up all the area nicely.

Great service, came out quickly and provided an estimate. The ne unit was installed the next day.

Efficient and professional Thanx for the good job Sito and Elijah

They are the best HVAC company that I have ever had! Nice group of men, respectful of my property! They did a fantastic job with the installment of my unit, even though it was pouring rain. Thanks!

Requested appointment online and was able to get a same day appointment. Jesus showed up right on time even in the pouring rain! He explained everything clearly and provided excellent service. Received great service from start to finish. I would highly recommend Taylored Air LLC for all your HVAC needs!

The service I received from Tayloredair far exceeded my expectations. Answered my call immediately and provided options to correct my issue. Thoroughly explained rebate and tax credit opportunities. Service team very professional and helpful. Definitely recommend!

Best HVAC guys in the business! Great service. Friendly folks and they know what they are doing. Also, they never cut corners. We will be life long customers

We appreciate the knowledgeable and quality service provided. You can count on honesty and professionalism from all of the employees who have worked in our home.

The man came and fixed my air conditioner quickly. He was knowledgeable and courteous. Thank you so much.

Fast prompt service

Awesome job! These guys were in and out in one day, had the new unit in and house cool. The house feels amazing from ceiling to the floor the air is cool. The unit is quiet as a mouse. They were so Easy to work with. Thank you! Joey Mathis

Great work, replying and fixing the problem within 3 hours!

I used Tailored Air for a service call. Chase came out and did a thorough job evaluating our heat pump. He was professional and knew what he was doing. I would use Tailored Air again.

Wry happy with the services Taylored Air provided us. They didnt just throw a part at our A/C and call it a day, they made sure our system was operating at peak efficiency. Explained everything to us in terms we could understand and left us feeelong good knowing our system was good to go. Highly recommend them for your HVAC needs!

Nice people

Friendly, professional and quick to respond! Reasonable charges for the trip and repair. Better than on time - called back and arrived 3 hours earlier!

Thanks for the quick response!

Got out quickly and done the job. HVAC is running like new.

Arrived on time and was very satisfied with service.

Very professional and knowledgeable

Arrived on time quickly took care of problem signed service contract today very professional

Very well-mannered, professional, and knowledgeable young men completed our repair in due time. They arrived on time - very respectful of our schedule - quickly assessed the problem and had it repaired in no time. Thank you so much!!!

On time and very knowledgeable.

The installation of our new HVAC system by Taylored Air was absolutely flawless. The technicians were professional, knowledgeable, and completed the job quickly and efficiently. They answered my questions during the installation and they worked well together as a team. And Taylor, thank you for walking us through the process by giving us different options based on the type of system we wanted, for answering all our questions, and your competitive pricing. You and your team provided exceptional customer service. I look forward to working with you and your team in the future during the preventative maintenance visits. An extremely satisfied customer!

When it got warm we cut the AC on and it was blowing hot air, Taylored Air came out and determined that the thermostat that my husband replaced in the winter was not programmed correctly. Chase programmed it, checked out the unit and we now have AC. He was extremely polite and knowledgeable. Highly recommend!

Professional technicians, quality installation, prompt service. TA went above and beyond.

Always a pleasure to have the TA crew working on the house or store.

Technicians were friendly, explained everythingthing they were going to do and completed the work in a reasonable amount of time.

Jesus was fantastic. He has such a pleasant demeanor and very knowledgeable. He fixed my issue promptly! Thank you!!!!

Excellent to work with, totally a professional! I would rate a 10 Star if it were available. Thanks you, Investment Property Owner

Courteous and on time

Great Service great guys

Taylor and his team are fantastic. More than once theyve saved the day. Thanks guys.

great service

Very professional, does great work.

Great experience! My heat/AC was fixed the same day I called! The technician was very nice and knowledgeable, he explained everything to me and discussed prices before he fixed the problem. He was finished within an hour, everything works great now and I have no complaints at all. I will definitely be using this company again the next time I have heat/AC issues.

Excellent service.

They did a very professional job and was very helpful from the start, didnt mind answering questions and taking the time to explain the process of a new installation very nice people from the owner to the technicians. Thanks guys

Called Taylored Air after my heat pump stopped working. I never worked with them before, and was sure I would have to wait a long time to get service. They were wonderful to work with, from calling and reporting the issue to the technician coming out that afternoon to fix the problem. I am so relieved to have found such a great company to handle my HVAC needs. The company I was working with before has yet to even call me back after I reported no heat 2 days ago on a system they put in just a few years ago. Taylored has my business and I would highly recommend them to anyone who needs friendly, reliable service.

Technician was very professional and courteous. Jesus was not pushy, he explained everything he did, what was needed and reasons for needing to be done.

The technicians were great. They were able to arrive earlier than what was scheduled. They listened very well to the problems I having with the unit. When they were finished they explained thoroughly what they had found. Luckily it was nothing serious at all. My wife and I will consider signing up for a yearly maintenance plan. Thank You, Gary P. Salmon.

Friendly, professional & on time!

Always responsive and fair pricing!

Excellent communication, service and work. Highly recommend!

Taylored Air, Lincolnton NC, is a life saver!! In late Dec 24, we finished renovating an old, small house for an elderly realtive to find the baseboard heaters no longer worked. The Taylored rep came out on a Sun to view the space, then gave us a workable, budget friendly solution. We were in business within a few days. We used an electrician they had and they were gracious enough to do that bill thru there billing system. Speaking of that, they have an outstanding billing system. Nice people, great staff, easy online interface, outstanding & efficient work. Best ever!!

They come when you need them! Dependable, trustworthy, great service! You'll be glad you pick them to be your HVAC service.

We were a night call, no heat, and it was COLD! A tech returned our call, set us up with an appt. first thing in the morning. They communicated well, were punctual and had us fixed up in no time. Thank you, Taylored Air, for a plan moving forward to keep us routinely checked.

Taylored Air did a thorough job with my heat pump. I called and they sent a tech the same day. He located my problem and fixed it. We also decided to set up a maintenance plan with them. Chase was polite and efficient. I recommend Taylored Air for your heating and cooling needs.

Nice and professional. Solved and fixed the heating issue quickly. 10/10 will use again if needed.

Excellent, repair was detected and repaired easily. This was after having another company come out on two occasions. Technician was was everything you would expect Will definitely use Taylored Air in the future.

Very friendly and knowledgeable thank you!

Yes, the serviceman came when he said would. He checked my unit, took care of the problem. He was very professional . He was also polite and respectful. I am very happy with all of my dealings with Taylored Air and I would tell everyone to use them

My mom’s furnace went out on a Tuesday right before an incoming snow storm on Friday afternoon. A whole team came in on what was supposed to be a day off on Friday and got a new system installed before lunch. Top notch job! I would highly recommend this company for your HVAC needs. And the military discount was a nice surprise! Thanks for your good work!

Very responsive, we were lucky and got same day service when a winter storm was coming. Very pleased with Taylored Air, I would definitely recommend using them for all your heating and air needs.

Quality service and fast repair! Was able to get me in the day of the problem and fixed the issue to get the heat back on in freezing weather!

Great service. Technician was thorough and knowledgeable.

Excellent service as always! They always go above and beyond and answer any and all questions! They also promptly send someone out when you need service.

Hands down the best service from anywhere. If I could give them 10+ stars I would. Jesus was our technician and he was the nicest person ever. Every phone call, every question was answered within just a little bit of time. I would highly recommend them for any job big or small.

Very fast service. My tech technician was knowledgeable and gave me the information I needed to make a decision. Excellent service.

In my line of work, when I make a recommendation for a service provider, I need to be very certain that their values and service align with mine so that my clients have the best experience. If you want a service provider with exceptional, communication and service, looking no further than Taylored Air if you are in the Lincoln County North Carolina area.

Taylor Air arrived on schedule and was able to complete the job of removing and replacing my 30 year old HVAC in a few hours and the cost was very reasonable. Thanks

Chase very professional

Taylored Air helped to get my heat back up and running in an hour. Thank you for fitting me into the schedule on a short notice.

Honesty in a business is something rare these days. I feel this company was very honest with me when I know they could have easily suckered money out of me if they wanted. Money I don't have extra to spend. I appreciate the woman who quickly called me back and the staff who went the extra step and researched my problem. Thank you Taylored Air for dedicating your business to providing honest customer service.

Prompt and very professional service. Will definitely use them again.

You did a wonderful job very professional the men worked hard

Great

Outstanding service! Technician showed up on time and was professional and polite. Completed service and answered all questions I had. Chase went beyond his call for service and checked other concerns I had in regards to the HVAC!

Tayloredair is an excellent company the service techs are top notch always professional and courteous and on time I have used Taylor’s air for many years now and will continue

Outstanding! I couldn’t believe you were available to come out so quick, within 30 mts. Chase is so sweet and was able to fix my unit promptly. He did a great job . Thank you so much for meeting my needs promptly. Grateful Terri Cable

Outstanding! I couldn’t believe you were available to come out so quick, within 30 mts. Chase is so sweet and was able to fix my unit promptly. He did a great job . Thank you so much for meeting my needs promptly. Grateful Terri Cable

Very good service! Called close to 7 in the morning and they are out by 9!! Highly recommend Tayored Air

Technicians showed up on time and were very thorough. They explained everything and were very professional. Great experience.

Polite, organized, helpful. Very down to earth and cleaned up after themselves

Amazing, talented team. Never had a bad experience with them over the years, always go above and beyond.

Sito was prompt and knowledgeable

Great communication with customer, called to verify if tech could come early. Tech was very respectful and professional. Highly recommended

The technician was courteous and very professional.